Service Level Agreements

Predictable Support. Protected uptime.

Langen Packaging Service Level Agreements (SLAs) provide structured, proactive support designed to keep your equipment running reliably while giving you clear expectations around service response, coverage, and ongoing support.

An SLA helps you move from reactive service to a planned support strategy that protects production and reduces risk.

Support that strengthens OEE

A defined service framework plays an important role in sustaining Overall Equipment Effectiveness (OEE). Service Level Agreements help improve:

Equipment availability through defined response times
Faster issue resolution and reduced downtime
Preventive maintenance consistency
Better planning for critical interventions
Greater operational stability

What an SLA can Include

Service Level Agreements are tailored to your operation, equipment scope, and production criticality.

Typical SLA components may include:

Defined response times and service prioritization
Scheduled preventive maintenance visits
Remote support access
Priority access to service resources
Recommended critical spare parts strategy
Lifecycle planning and service reviews
Documentation and service reporting

Flexible coverage levels

SLAs can be structured to match different operational needs — from basic support frameworks to comprehensive coverage for critical production lines.
Coverage may vary based on:

Equipment criticality
Production schedules
Internal maintenance capability
Multi-site support needs
Desired response targets

A proactive lifecycle approach

Service Level Agreements help you plan ahead by identifying risks, scheduling maintenance, and coordinating upgrades before issues impact production.

One partner for ongoing support

As your packaging partner, Langen Packaging provides a single point of contact across service, maintenance, repairs, spare parts, upgrades, and training — simplifying support coordination over the life of your equipment.